A Trendy Home
West Connection Enterprises, Inc.
24307 Magic Mountain Parkway #182
Valencia, CA 91355
Welcome to A Trendy Home
Back in 2002 we started small with just a few home improvement product, air conditioners and home gadgets.
In a short time we grew our product line to include over 1,000 products such as towel warmers, house fans, commercial and industrial products and many other items for kids, adults, homes and pets.
Within the first year, we cultivated relationships with many top manufacturers with the goal of offering their products to our customers.
Buying from ATrendyHome.com is secure and easy. Just compare us with anyone before you buy and we are confident that you will be happy with our products, customer service and desire to earn your business. Safe Online Shopping Tips
We sincerely appreciate your business!
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We are continually updating our store with new innovative products. Bookmark us and check back often for new product lines and special offers.
While we do our best to provide accurate product pricing and shipping information, pricing and typographical errors may occur. In rare cases, we may not be able to confirm product and/or shipping pricing until after an order has been placed. In the event that a pricing or typographical error exists with any product or service offered, we reserve the right to cancel or refuse an order at any time without notice. In this case your payment will be fully refunded.
Charges On Your Credit Card Bill Will Appear As: Atrendyhome.com/West Connection Enterprises,Inc.
Questions or Comments: Email us at firstname.lastname@example.org
RETURN POLICIES & GUARANTEES:
A customer shall report damage or defectiveness of a product to us within FIVE working days from the date he or she receives the shipment. If a customer reports a damage or defectiveness AFTER the fifth working days of his or her receipt of the shipment the customer must contact the manufacturer.
All warranty service for original customers is provided by the manufacturer of the product purchased. Please check your owner's manual for the customer service number of the manufacturer of the product you purchased. If you can not locate the number, please email us and we can assist you in obtaining the correct number.
If merchandise is not operating according to specifications you might have a defective product which would be covered under the manufacturer's warranty. Defective products can be return for exchanges only. Other returns are subject to aforementioned restocking and shipping charges. Each manufacturer has its own policies and procedures that must be followed precisely, therefore, the manufacturer must be contacted for instructions. NOTE: distinction must be made between damaged and defective merchandise in order to handle the matter properly and timely.
Panasonic products cannot be returned once the factory seal has been broken/opened.
Heaters are considered personal care items and cannot be returned unless defective.
Quiet Cool Whole House Fans - Returned Quiet Cool products will incur a 20% restocking fee.
Installers are not employees of this company (WCE) and we do not collect money for whole house fan installations. Customers should do their own due diligence in selecting a licensed and qualified installer. WCE assumes no liability or provides any guarantees for work, warranty or pricing provided by independent installers.
Verilux products have a return policy for damaged and defective goods, but does not accept returns for customer remorse.
Furniture - These items are not cancel able or returnable (in the unlikely event of a problem we will work with the manufacturer to help resolve any issue). In order for us to place your order with the factory, your card will be charged at the time of the order for all furniture items.
All items carry a 30 day guarantee (excluding shipping charges). Generally, the minimum charges imposed on all returned items would be shipping charges plus between 10 to 25% of the order total (the 10-25% covers restocking and credit card fees imposed by our bank to us for the transactions). That means you would get your money back, minus the shipping charges that we paid and 10-25%. The fees vary due to different fees charged by different manufacturers and vendors. We will always do our best to pass on the lowest re-stocking fee to the customer.
RETURNS WILL NOT BE ACCEPTED AND CREDITED UNLESS THE BUYER HAS RETAINED AN RMA NUMBER FROM US. We do not issue call tags.
Again, we would like to reiterate, that ALL RETURNED ITEMS MUST BE CLEARED THROUGH OUR COMPANY! Sending back an item without an RMA # will NOT be issued any credit/refund.
If you cancel your order after your item(s) has left our warehouse, you will be responsible for all shipping and restocking charges. (NOTE** Tracking numbers are not always available immediately at the time of shipment).
Items returned after 30 days will NOT be accepted.
ALL RETURNED ITEMS MUST BE CLEARED THROUGH OUR COMPANY! Sending back an item without an RMA # will NOT be issued any credit/refund. Unsubstantiated charge-backs on credit cards purchases, may incur additional bank processing fees.
1) Products that are determined to be defective from the manufacturer must be in original factory carton with all original packing materials to be exchanged.
2) ALL miscellaneous materials, such as manuals, accessories, cables, must be included. If any of these items are missing, we will bill you accordingly.
3) All returns MUST be shipped freight prepaid. Products received freight collect, without a RMA number, not approved for returns, or not meeting our criteria will be refused.
*ADDITIONAL TERMS FOR AIR CONDITIONING PRODUCTS: Due to the high cost of shipping these products, any returns or refused shipments will be subject to a deduction of (25%) for re-handling and all shipping charges. If you have a defective product, you must obtain service via the warranty provided by the manufacturer.
*We are an discount online store, our helpful staff is not certified as air conditioning or home improvement contractors. We require that you consult a local professional regarding your specific needs prior to ordering with us.
*ADDITIONAL TERMS FOR MASSAGE CHAIRS and all PERSONAL CARE PRODUCTS have a NO RETURN policy. The manufacturer will replace if damaged or defective, but no refunds will be made. No exceptions.
Returns on all items marked "Free Shipping" will be charged the actual shipping expenses.
Additional Shipping Information